Frequently Asked Questions
SHIPPING
How long does delivery take?
Our standard delivery time is between 2 to 5 working days, depending on your location. If you’re based in Chakwal or nearby villages, delivery may be quicker. For more remote areas, it might take a little longer.
Do you deliver outside Chakwal?
Yes, we offer nationwide delivery across Pakistan, including all major cities, towns and even remote villages. No matter where you are, we’ll make sure your order reaches you through our trusted courier partners.
What are the delivery charges?
Delivery charges vary based on your location and the weight of your parcel. In most cases, we try to keep shipping charges minimal. Shipping cost details are clearly mentioned during the checkout process.
PAYMENT
What payment methods do you accept?
We offer multiple convenient payment options for our customers. You can pay via Cash on Delivery (COD) at your doorstep, or use EasyPaisa, JazzCash and Bank Transfer for online payments. Choose whichever method suits you best during checkout.
Is online payment safe?
Yes, absolutely. We use secure and encrypted payment gateways to ensure your payment information stays confidential and protected. Whether you’re using mobile wallets or bank transfers, your data is always safe with us.
Order & Retunrs
How can I place an order?
Placing an order is simple and quick! You can order directly from our official website, or drop a DM on our social media pages. Once we confirm your details, your order is processed immediately.
Can I cancel my order after placing it?
Yes, you can cancel your order before it has been shipped. If your order is already dispatched, cancellation may not be possible, but you can still request support. We recommend contacting us as soon as possible if you wish to cancel.
What if I receive a damaged or wrong item?
We’re sorry if that happens — but don’t worry! If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery. We’ll arrange a free replacement or full refund, based on the issue, after verifying the item.
What is your return policy?
We offer a 7-day return and replacement policy for eligible items. If your item is faulty, damaged, or not as described, you can return it within 7 days of receiving it. The product must be unused, in original packaging and with proof of purchase.